PDH Mobile App Archives - Pavilion Damansara Heights Cosmopolis of Excitement Sun, 08 Oct 2023 15:21:11 +0000 en-US hourly 1 I need assistance accessing the mobile app. What should I do? https://pavilion-dh.com/faq-items/i-need-assistance-accessing-the-mobile-app-what-should-i-do/?utm_source=rss&utm_medium=rss&utm_campaign=i-need-assistance-accessing-the-mobile-app-what-should-i-do Sun, 08 Oct 2023 14:21:41 +0000 https://pavilion-dh.com/?post_type=avada_faq&p=638895 Kindly contact us at membership@pavilion-kl.com

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]]> Kindly contact us at membership@pavilion-kl.com

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]]> How do I sign out from my account in the Pavilion DH App? https://pavilion-dh.com/faq-items/how-do-i-sign-out-from-my-account-in-the-pavilion-dh-app/?utm_source=rss&utm_medium=rss&utm_campaign=how-do-i-sign-out-from-my-account-in-the-pavilion-dh-app Sun, 08 Oct 2023 14:21:19 +0000 https://pavilion-dh.com/?post_type=avada_faq&p=638893 In the app, select the Account tab at the bottom of the screen, followed by the Profile tab. Scroll to the bottom of the page and look for the Sign Out option. After signing out, you can still browse on-going events and promotions at Pavilion DH and access the store directory guide. However, you can’t submit receipts, collect vouchers, or ...

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]]> In the app, select the Account tab at the bottom of the screen, followed by the Profile tab. Scroll to the bottom of the page and look for the Sign Out option. After signing out, you can still browse on-going events and promotions at Pavilion DH and access the store directory guide. However, you can’t submit receipts, collect vouchers, or access the My Wallet function until you sign in to your account again.

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]]> Is the Pavilion DH Mobile App secure? https://pavilion-dh.com/faq-items/is-the-pavilion-dh-mobile-app-secure/?utm_source=rss&utm_medium=rss&utm_campaign=is-the-pavilion-dh-mobile-app-secure Sun, 08 Oct 2023 14:20:44 +0000 https://pavilion-dh.com/?post_type=avada_faq&p=638891 Yes the app is equipped with security features, such as: Your mobile device can only be tied to your membership account, i.e. your registered mobile number. Access to your account is protected by a secure login procedure that requires a password. Sensitive data such as password or transaction information are transmitted on public networks through ...

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]]> Yes the app is equipped with security features, such as:

  • Your mobile device can only be tied to your membership account, i.e. your registered mobile number.
  • Access to your account is protected by a secure login procedure that requires a password.
  • Sensitive data such as password or transaction information are transmitted on public networks through secure protocols (SSL and HTTPS). Confidential account information is not stored on the mobile device.

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]]> Why do I need the Pavilion DH Mobile App? Can’t I just visit the Pavilion DH website? https://pavilion-dh.com/faq-items/why-do-i-need-the-pavilion-dh-mobile-app-cant-i-just-visit-the-pavilion-dh-website/?utm_source=rss&utm_medium=rss&utm_campaign=why-do-i-need-the-pavilion-dh-mobile-app-cant-i-just-visit-the-pavilion-dh-website Sun, 08 Oct 2023 14:20:25 +0000 https://pavilion-dh.com/?post_type=avada_faq&p=638889 The Pavilion KDHwebsite does not require installation and can be viewed on any browsers, including your smartphone or tablet. It gives you access to the member portal, services, store directory, latest happenings, and promotions at the mall. However, you will not receive notifications on the latest offers and events or be able to redeem membership ...

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]]> The Pavilion KDHwebsite does not require installation and can be viewed on any browsers, including your smartphone or tablet. It gives you access to the member portal, services, store directory, latest happenings, and promotions at the mall. However, you will not receive notifications on the latest offers and events or be able to redeem membership rewards.

The Pavilion DH mobile app is a multi-feature app where you can discover the best deals and dining recommendations, make the most of your shopping at over 700 stores, and collect rewards as you spend. Other benefits are:

YEAR-ROUND MEMBER PRIVILEGES

Year-round member’s privileges and offers from participating stores at Pavilion DH.

 

DEALS & UPDATES ON-THE-GO

Receive updates on the latest offers, events, and recommendations on dining, shopping, and lifestyle offerings.

 

MOBILE EXCLUSIVE OFFERS

Collect exclusive vouchers, valid for limited time only, from retail stores and F&B outlets within Pavilion DH.

 

INSTANT REWARDS REDEMPTION AND ACCOUNT TRACKING

Skip the queues to redeem rewards and access your account via the app.

 

SHOP TO UPGRADE YOUR MEMBERSHIP

Accumulate your spending at over 700 stores and be eligible for Pavilion Privileges membership. There are three tiers:

  • Pavilion Lifestyle
    • With RM3,000 spend in a single receipt.
  • Pavilion Priority
    • With RM10,000 spend in two receipts within the same day.
  • Pavilion Luxe
    • With RM100,000 spend in accumulation of multiple receipts in one month.

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]]> Will my spending and existing information be deleted when I update the Pavilion DH app? https://pavilion-dh.com/faq-items/will-my-spending-and-existing-information-be-deleted-when-i-update-the-pavilion-dh-app/?utm_source=rss&utm_medium=rss&utm_campaign=will-my-spending-and-existing-information-be-deleted-when-i-update-the-pavilion-dh-app Sun, 08 Oct 2023 14:07:44 +0000 https://pavilion-dh.com/?post_type=avada_faq&p=638887 No, your existing information and spending history will remain intact.

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]]> No, your existing information and spending history will remain intact.

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]]> What should I do if the Pavilion DH mobile app is not loading any information? https://pavilion-dh.com/faq-items/what-should-i-do-if-the-pavilion-dh-mobile-app-is-not-loading-any-information/?utm_source=rss&utm_medium=rss&utm_campaign=what-should-i-do-if-the-pavilion-dh-mobile-app-is-not-loading-any-information Sun, 08 Oct 2023 14:07:22 +0000 https://pavilion-dh.com/?post_type=avada_faq&p=638885 Check that you have downloaded the latest version of the app from the Apple App Store or Google Play store. Alternatively, clear the app cache. Try reinstalling the app. If you continue to experience issues, kindly contact us at membership@pavilion-kl.com

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]]> Check that you have downloaded the latest version of the app from the Apple App Store or Google Play store. Alternatively, clear the app cache. Try reinstalling the app. If you continue to experience issues, kindly contact us at membership@pavilion-kl.com

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]]> My app is not loading or is loading very slowly. What should I do? https://pavilion-dh.com/faq-items/my-app-is-not-loading-or-is-loading-very-slowly-what-should-i-do/?utm_source=rss&utm_medium=rss&utm_campaign=my-app-is-not-loading-or-is-loading-very-slowly-what-should-i-do Sun, 08 Oct 2023 14:06:58 +0000 https://pavilion-dh.com/?post_type=avada_faq&p=638883 Check that you are connected to the internet and that your connection is strong and stable.

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]]> Check that you are connected to the internet and that your connection is strong and stable.

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]]> I have forgotten my password, how do I reset it? https://pavilion-dh.com/faq-items/i-have-forgotten-my-password-how-do-i-reset-it/?utm_source=rss&utm_medium=rss&utm_campaign=i-have-forgotten-my-password-how-do-i-reset-it Sun, 08 Oct 2023 14:06:28 +0000 https://pavilion-dh.com/?post_type=avada_faq&p=638881 On the login screen, select the “Forgot Password” tab. You will receive an email with a reset link. If you did not register your account with an email address, kindly contact us at membership@pavilion-kl.com

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]]> On the login screen, select the “Forgot Password” tab. You will receive an email with a reset link. If you did not register your account with an email address, kindly contact us at membership@pavilion-kl.com

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]]> I am unable to sign up or login to the app, what should I do? https://pavilion-dh.com/faq-items/i-am-unable-to-sign-up-or-login-to-the-app-what-should-i-do/?utm_source=rss&utm_medium=rss&utm_campaign=i-am-unable-to-sign-up-or-login-to-the-app-what-should-i-do Sun, 08 Oct 2023 14:06:08 +0000 https://pavilion-dh.com/?post_type=avada_faq&p=638879 This can happen due to several reasons: Weak or unstable Internet connection Check the strength of your connection and try again. Wrong password To reset your password, select the “Forgotten Password” tab. You will receive an email with a reset link. Outdated version of Pavilion DH mobile app Check for the latest version on the ...

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]]> This can happen due to several reasons:

  1. Weak or unstable Internet connection Check the strength of your connection and try again.
  2. Wrong password To reset your password, select the “Forgotten Password” tab. You will receive an email with a reset link.
  3. Outdated version of Pavilion DH mobile app Check for the latest version on the Apple App Store or Google App Store and update if necessary.

If you continue to experience issues with the app, kindly contact us at membership@pavilion-kl.com

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]]> Where can I find my QR code? https://pavilion-dh.com/faq-items/where-can-i-find-my-qr-code/?utm_source=rss&utm_medium=rss&utm_campaign=where-can-i-find-my-qr-code Sun, 08 Oct 2023 14:05:29 +0000 https://pavilion-dh.com/?post_type=avada_faq&p=638877 Log in to your account via the app. Your QR code is at the top right corner of the Account page. You can also retrieve it online by logging into your account at the member portal

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]]> Log in to your account via the app. Your QR code is at the top right corner of the Account page. You can also retrieve it online by logging into your account at the member portal

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