FAQs - Pavilion Damansara Heights

Q: Can I access the Pavilion DH mobile app if I have not registered?

Yes, you can access the Pavilion DH mobile app if you have not registered. Use the app to browse ongoing events and promotions at Pavilion DH and access the mall’s directory guide.

Q: I forgot to submit my receipt on the day itself. Can I submit at a later date?

Submission to be made within 1-3 days of the transaction date. No back-dated receipts are allowed.

Q: How long are my submitted receipts/accumulated spending valid for?

They are valid throughout the 12 months of your membership cycle. Check your transaction history and track your spending through the Pavilion DH mobile app or the member portal.

Q: Why is my latest spending not showing?

It takes up to 3 working days for your latest spending to show in your account. Pending submissions will be listed in the receipt submission page. Upon verification, the transactions will be updated in your transaction history.

Q: Where and how can I check my transaction history or track my submitted spending?

Log in to your account via the app. You can also check your account information by signing into the member portal, https://member.pavilion-dh.com

Q: Is there a limit on the number of receipts I can submit in a day?

No, there is no limit on the number of receipts you can submit in a day. However, you can only submit a maximum of 5 receipts from the same store within the same day.

Q: How do I accumulate my spending for membership renewal?

Log in to your account via the app. Select Account , then Submit Spend and upload photos of your receipts. Receipts must be submitted within the same day of purchase. Once the submission is verified, your transaction(s) will show under the Total Spend tab in your account.

I have more enquiries/need assistance about Pavilion Privileges. Who can I speak to?

Visit our Membership Service Counter at the Pavilion Privileges Centre ...

By Ivy Sweetmag|2023-10-08T22:30:37+08:00October 8, 2023|Membership|Comments Off

Can I access the Pavilion DH mobile app if I have not registered?

Yes, you can access the Pavilion DH mobile app if ...

By Ivy Sweetmag|2023-10-08T22:29:53+08:00October 8, 2023|Membership|Comments Off

I forgot to submit my receipt on the day itself. Can I submit at a later date?

Submission to be made within 1-3 days of the transaction ...

By Ivy Sweetmag|2024-04-30T12:25:51+08:00October 8, 2023|Membership|Comments Off

How long are my submitted receipts/accumulated spending valid for?

They are valid throughout the 12 months of your membership ...

By Ivy Sweetmag|2023-10-08T22:29:10+08:00October 8, 2023|Membership|Comments Off

Why is my latest spending not showing?

It takes up to 3 working days for your latest ...

By Ivy Sweetmag|2023-10-08T22:28:46+08:00October 8, 2023|Membership|Comments Off

Where and how can I check my transaction history or track my submitted spending?

Log in to your account via the app. You can ...

By Ivy Sweetmag|2023-10-08T22:28:26+08:00October 8, 2023|Membership|Comments Off

Are there any purchases that cannot be submitted as accumulated spending?

The following retailers/service outlets/receipt types are not eligible: Non-tenant vendors ...

By Ivy Sweetmag|2023-10-08T22:28:02+08:00October 8, 2023|Membership|Comments Off

Is there a limit on the number of receipts I can submit in a day?

No, there is no limit on the number of receipts ...

By Ivy Sweetmag|2023-10-08T22:27:15+08:00October 8, 2023|Membership|Comments Off

How do I accumulate my spending for membership renewal?

Log in to your account via the app. Select Account, then Submit ...

By Ivy Sweetmag|2023-10-08T22:26:58+08:00October 8, 2023|Membership|Comments Off

Is my Pavilion DH membership and rewards transferable?

No, membership and its rewards are non-transferable.

By Ivy Sweetmag|2023-10-08T22:26:40+08:00October 8, 2023|Membership|Comments Off

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